I placed an order, but I didn’t receive a confirmation email. What should I do?

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We’re sorry for the inconvenience! Sometimes, order confirmation emails can be delayed or blocked due to platform issues, especially with PayPal. This is usually a temporary issue, but here are some steps you can take: Check your spam/junk folder: Sometimes, confirmation emails are mistakenly filtered. Verify your email address: Double-check that the email address you … I placed an order, but I didn’t receive a confirmation email. What should I do?

Tarnishing & How to repair

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All sterling silver will tarnish naturally over time, just like every other piece of silver jewellery you own. But when it comes into contact with substances like perfume, salty air, sulphur, skin creams, hairspray, chlorine, and an acidic sweat pH, it will happen much more quickly. The wearer’s sweat and maintenance practices have an impact … Tarnishing & How to repair

Storing your sterling silver

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Sterling silver and any metals do tarnish over time and regular cleaning along with a safe storage will prolong life and preserve freshness of your beloved jewellery piece. Make sure to apply perfume to your skin first and let it dry before accessorising with jewellery. Due to the strong chemicals in some soaps and detergents, … Storing your sterling silver

Cleaning your sterling silver

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Silver is a precious metal and needs looking after. This can be achieved by regular cleaning with a cloth in circular motions (please remember to wash hands afterwards). Cleaning can also be achieved with lukewarm water or a small amount of silver washing liquid and a soft toothbrush. Avoid using any silver dip cleaning products … Cleaning your sterling silver

General

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All Fancì Club silver jewellery & custom metal accessories are genuine and hand-made locally by Vietnamese artisans. Silver is a highly sustainable metal material, as a natural element, it will react with the environment. Here are our guidelines for caring for your Fancì Club accessories metals. This can also be applied to any silver jewellery … General

What is made-to-measure?

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The made-to-measure option is a customised option for the garments. Our production team will make the garments under your measurements. For this option, we will need the following measurements: Bust Hip Waist Height In-seam length (must provide for pants) You can select this option and note the measurements when choosing the size. There will be … What is made-to-measure?

What is customer’s responsibility?

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Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice. Please do not return any items without our confirmation. We will not issue any refund or exchange under this circumstance. The customer’s responsibility is to provide us with complete and correct shipping information … What is customer’s responsibility?

Under what circumstance am I allowed to exchanges/refunds?

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Only manufactured flaws/wrongly delivered items purchased on fanciclub.com are eligible for return. Clothing lines are NON-REFUNDABLE/EXCHANEGABLE unless they are manufactured flaws, wrongly delivered, or made-to-measure. Unfit items are NON-REFUNDABLE/EXCHANEGABLE unless consulted with us before the purchase. Jewellery is NON-REFUNDABLE under any circumstances. Accessories (bags, shoes, choker, gloves) are NON-REFUNDABLE unless they are manufactured flaws/wrongly delivered. … Under what circumstance am I allowed to exchanges/refunds?

Can I cancel my order?

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We only accept order cancellation requests within 24 hours after your purchase. We will automatically reject any request that does not meet this deadline.