All sterling silver will tarnish naturally over time, just like every other piece of silver jewellery you own. But when it comes into contact with substances like perfume, salty air, sulphur, skin creams, hairspray, chlorine, and an acidic sweat pH, it will happen much more quickly. The wearer’s sweat and maintenance practices have an impact … Tarnishing & How to repair
Silver is a precious metal and needs looking after. This can be achieved by regular cleaning with a cloth in circular motions (please remember to wash hands afterwards). Cleaning can also be achieved with lukewarm water or a small amount of silver washing liquid and a soft toothbrush. Avoid using any silver dip cleaning products … Cleaning your sterling silver
Sterling silver and any metals do tarnish over time and regular cleaning along with a safe storage will prolong life and preserve freshness of your beloved jewellery piece. Make sure to apply perfume to your skin first and let it dry before accessorising with jewellery. Due to the strong chemicals in some soaps and detergents, … Storing your sterling silver
All Fancì Club silver jewellery & custom metal accessories are genuine and hand-made locally by Vietnamese artisans. Silver is a highly sustainable metal material, as a natural element, it will react with the environment. Here are our guidelines for caring for your Fancì Club accessories metals. This can also be applied to any silver jewellery … General
The made-to-measure option is a customised option for the garments. Our production team will make the garments under your measurements. For this option, we will need the following measurements: Bust Hip Waist Height In-seam length (must provide for pants) You can select this option and note the measurements when choosing the size. There will be … What is made-to-measure?
Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice. Please do not return any items without our confirmation. We will not issue any refund or exchange under this circumstance. The customer’s responsibility is to provide us with complete and correct shipping information … What is customer’s responsibility?
For damaged items, please provide an unboxing video. We won’t resolve cases without providing unboxing videos. For unfit items, please provide the measurements and fitting photos for further investigation.
Only manufactured flaws/wrongly delivered items purchased on fanciclub.com are eligible for return. Clothing lines are NON-REFUNDABLE/EXCHANEGABLE unless they are manufactured flaws, wrongly delivered, or made-to-measure. Unfit items are NON-REFUNDABLE/EXCHANEGABLE unless consulted with us before the purchase. Jewellery is NON-REFUNDABLE under any circumstances. Accessories (bags, shoes, choker, gloves) are NON-REFUNDABLE unless they are manufactured flaws/wrongly delivered. … Under what circumstance am I allowed to exchanges/refunds?
We only accept order cancellation requests within 24 hours after your purchase. We will automatically reject any request that does not meet this deadline.
We DO NOT accept refund/return requests for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consulting with our customer support team via customerservice@fanciclub.com to avoid any confusion/misunderstanding.