The made-to-measure option is a customised option for the garments. Our production team will make the garments under your measurements. For this option, we will need the following measurements: Bust Hip Waist Height In-seam length (must provide for pants) Shoulder (for top and outerwear) You can select this option and note the measurements when choosing … What is made-to-measure?
Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice. Please do not return any items without our confirmation. We will not issue any refund or exchange under this circumstance. The customer’s responsibility is to provide us with complete and correct shipping information … What is customer’s responsibility?
For damaged items, please provide an unboxing video. We won’t resolve cases without providing unboxing videos. For unfit items, please provide the measurements and fitting photos for further investigation.
Only manufactured flaws/wrongly delivered items purchased on fanciclub.com are eligible for return. Clothing lines are NON-REFUNDABLE/EXCHANEGABLE unless they are manufactured flaws, wrongly delivered, or made-to-measure. Unfit items are NON-REFUNDABLE/EXCHANEGABLE unless consulted with us before the purchase. Jewellery is NON-REFUNDABLE under any circumstances. Accessories (bags, shoes, choker, gloves) are NON-REFUNDABLE unless they are manufactured flaws/wrongly delivered. … Under what circumstance am I allowed to exchanges/refunds?
We only accept order cancellation requests within 24 hours after your purchase. We will automatically reject any request that does not meet this deadline.
We DO NOT accept refund/return requests for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consulting with our customer support team via customerservice@fanciclub.com to avoid any confusion/misunderstanding. The Hand-Embroidered Rose Mini Skirt is not eligible to returns/exchanges UNDER … Can I return/exchange if my order is unfit?
Unless the customer consults with us prior and gets our confirmation, we will not allow returns under any circumstance. We do not guarantee delivery date for standard shipping orders.
Signature Required Delivery is a shipping option where the carrier (such as DHL, UPS, or FedEx) requires a signature from the recipient upon delivery. This ensures that the package is handed directly to someone at the delivery address, offering added security. During the checkout process, you will be presented with shipping options. Simply choose “Signature … Do you require signature on delivery?
All orders shipped to Brazil must provide a CNPJ/CPF number to proceed. This is mandatory as required by the Brazilian customs border. Please ensure you include this information in the special note during check-out to avoid any time-consuming incident.
If you have any delivery instructions such as door code or where to place the order, please kindly contact the courier directly to give the instructions. Please do not give us this information since we will not be able to include this information in your order during the shipping process.