Silver is a precious metal and needs looking after. This can be achieved by regular cleaning with a cloth in circular motions (please remember to wash hands afterwards). Cleaning can also be achieved with lukewarm water or a small amount of silver washing liquid and a soft toothbrush. Avoid using any silver dip cleaning products … Cleaning your sterling silver
All Fancì Club silver jewellery & custom metal accessories are genuine and hand-made locally by Vietnamese artisans. Silver is a highly sustainable metal material, as a natural element, it will react with the environment. Here are our guidelines for caring for your Fancì Club accessories metals. This can also be applied to any silver jewellery … General
The made-to-measure option is a customised option for the garments. Our production team will make the garments under your measurements. For this option, we will need the following measurements: Bust Hip Waist Height In-seam length (must provide for pants) Shoulder (for top and outerwear) You can select this option and note the measurements when choosing … What is made-to-measure?
Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice. Please do not return any items without our confirmation. We will not issue any refund or exchange under this circumstance. The customer’s responsibility is to provide us with complete and correct shipping information … What is customer’s responsibility?
For damaged items, please provide an unboxing video. We won’t resolve cases without providing unboxing videos. For unfit items, please provide the measurements and fitting photos for further investigation.
Only manufactured flaws/wrongly delivered items purchased on fanciclub.com are eligible for return. Clothing lines are NON-REFUNDABLE/EXCHANEGABLE unless they are manufactured flaws, wrongly delivered, or made-to-measure. Unfit items are NON-REFUNDABLE/EXCHANEGABLE unless consulted with us before the purchase. Jewellery is NON-REFUNDABLE under any circumstances. Accessories (bags, shoes, choker, gloves, glasses, etc) are NON-REFUNDABLE unless they are manufactured … Under what circumstance am I allowed to exchanges/refunds?
We only accept order cancellation requests within 24 hours after your purchase. We will automatically reject any request that does not meet this deadline.
ALL SALES ARE FINAL after 24 hours. We DO NOT accept refund/return requests for unfit items. Unfit items are not considered defective. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consulting with our customer support team via customerservice@fanciclub.com to avoid … Can I return/exchange if my order is unfit?
Unless the customer consults with us prior and gets our confirmation, we will not allow returns under any circumstance. We do not guarantee delivery date for standard shipping orders.
Signature Required Delivery is a shipping option where the carrier (such as DHL, UPS, or FedEx) requires a signature from the recipient upon delivery. This ensures that the package is handed directly to someone at the delivery address, offering added security. During the checkout process, you will be presented with shipping options. Simply choose “Signature … Do you require signature on delivery?