We offer two refund methods for eligible purchases: Store Credit – Processed within 24 hours after approval. Original Payment Method – Processed within 14 business days, depending on your bank’s processing times. Please note: Sale items and are not eligible for refunds. Refunds are only applicable to full-priced items and must meet our return conditions. … How long will it take to receive my refund?
Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice. Please do not return any items without our confirmation. We will not issue any refund or exchange under this circumstance. The customer’s responsibility is to provide us with complete and correct shipping information … What is customer’s responsibility?
For damaged items, please provide an unboxing video. We won’t resolve cases without providing unboxing videos. For unfit items, please provide the measurements and fitting photos for further investigation.
Only manufactured flaws/wrongly delivered items purchased on fanciclub.com are eligible for return. Clothing lines are NON-REFUNDABLE/EXCHANEGABLE unless they are manufactured flaws, wrongly delivered, or made-to-measure. Unfit items are NON-REFUNDABLE/EXCHANEGABLE unless consulted with us before the purchase. Jewellery is NON-REFUNDABLE under any circumstances. Accessories (bags, shoes, choker, gloves) are NON-REFUNDABLE unless they are manufactured flaws/wrongly delivered. … Under what circumstance am I allowed to exchanges/refunds?
We only accept order cancellation requests within 24 hours after your purchase. We will automatically reject any request that does not meet this deadline.
We DO NOT accept refund/return requests for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consulting with our customer support team via customerservice@fanciclub.com to avoid any confusion/misunderstanding. The Hand-Embroidered Rose Mini Skirt is not eligible to returns/exchanges UNDER … Can I return/exchange if my order is unfit?
Unless the customer consults with us prior and gets our confirmation, we will not allow returns under any circumstance. We do not guarantee delivery date for standard shipping orders.