Returns

Customers are responsible for failed delivery attempts. We will not refund if you are unable to receive the item and did not give prior notice. Please do not return any item without our confirmation. We will not issue any refund or exchange under this circumstance. It is the customer’s responsibility to provide complete and correct … What is customer’s responsibility?

Damaged or defective items: an unboxing video is required. We cannot process the request without one. Wrongly delivered items: photos of the item received alongside your order confirmation. Made to measure items: measurements taken and photos showing the discrepancy from the confirmed specifications. Unfit items do not qualify for return (see below), so no documentation … What do I need to provide when I request for a return?

Eligible items are limited to: manufactured flaws or defects, wrongly delivered items, and made to measure items that do not match the confirmed specifications. Clothing: eligible only under the three reasons above. Unfit sizing is not eligible (see below). Jewellery: non-refundable and non-exchangeable, no exceptions. Accessories (bags, shoes, chokers, gloves, glasses, etc.): eligible only for … Under what circumstance am I allowed to exchanges/refunds?

We only accept order cancellation requests within 24 hours after your purchase. We will automatically reject any request that does not meet this deadline.

Unfit items are not eligible for return, refund, or exchange. Sizing that does not fit is not treated as a manufacturing defect. To avoid this, please consult our customer service team before purchasing at customerservice@fanciclub.com, including your measurements, so we can advise on sizing. This consultation provides fit guidance only and does not create a … Can I return/exchange if my order is unfit?

Unless the customer consults with us prior and gets our confirmation, we will not allow returns under any circumstance.  We do not guarantee delivery date for standard shipping orders.