We’re sorry for the inconvenience! Sometimes, order confirmation emails can be delayed or blocked due to platform issues, especially with PayPal. This is usually a temporary issue, but here are some steps you can take:
- Check your spam/junk folder: Sometimes, confirmation emails are mistakenly filtered.
- Verify your email address: Double-check that the email address you provided during checkout is correct.
- Wait a few minutes: Email delivery can take a little time. If it’s been over an hour, there might be another issue.
If you still haven’t received your confirmation email, please email our support team at customerservice@fanciclub.com. Include the following details to help us resolve the issue faster:
- Your full name
- Order number (if available)
- Email address used for the order
- Date and time of purchase
Our support team will look into the issue and send you your confirmation email as soon as possible.