Can I cancel my order?
We only accept order cancellation requests within 24 hours after your purchase. We will automatically reject any request that does not meet this deadline.
Can I return/exchange if my order is unfit?
ALL SALES ARE FINAL after 24 hours. We DO NOT accept refund/return requests for unfit items. Unfit items are not considered defective. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consulting with our customer support team via customerservice@fanciclub.com to avoid … Can I return/exchange if my order is unfit?
Can I return if my order does not arrive on time?
Unless the customer consults with us prior and gets our confirmation, we will not allow returns under any circumstance. We do not guarantee delivery date for standard shipping orders.
Do you require signature on delivery?
Signature Required Delivery is a shipping option where the carrier (such as DHL, UPS, or FedEx) requires a signature from the recipient upon delivery. This ensures that the package is handed directly to someone at the delivery address, offering added security. During the checkout process, you will be presented with shipping options. Simply choose “Signature … Do you require signature on delivery?
For order shipping to Brazil
All orders shipped to Brazil must provide a CNPJ/CPF number to proceed. This is mandatory as required by the Brazilian customs border. Please ensure you include this information in the special note during check-out to avoid any time-consuming incident.
Where do I add instructions for delivery?
If you have any delivery instructions such as door code or where to place the order, please kindly contact the courier directly to give the instructions. Please do not give us this information since we will not be able to include this information in your order during the shipping process.
Why I haven’t received my order?
All orders will incorrect/missing delivery addresses, emails, and contact numbers will experience a slight delay in delivery. Inputting an incorrect email will also result in failing to receive our confirmation and notification email. Please ensure you input everything correctly to allow for the smoothest shipping process. Orders returned to sender due to incorrect or missing … Why I haven’t received my order?
What do I do if I need to receive the order by a specific date?
We only guarantee delivery date for express shipping method. Customers order with standard shipping will not be guaranteed urgent delivery. Unless the customer receives a confirmation of the guaranteed delivery date via email/DM, we will not promise to deliver according to the target date note in the special note section. Please send us an email/DM … What do I do if I need to receive the order by a specific date?
How much do I pay for shipping?
Fancì Club offers worldwide shipping with tracking numbers and 2 rates of shipping cost: Standard service 35$: 7-14 Business days (excluding up to 7 business days of in-house preparation)* Express service 70$: 5-7 Business days (excluding up to 7 business days of in-house preparation)* Free standard shipping for orders valued over $1000. The express service remains the same … How much do I pay for shipping?
How much duty tax do I have to pay?
Shipping price does not include local import taxes, which may apply to shipments destined for countries outside of Vietnam. These expenses are not the responsibility of the brand and must be borne by the recipient of the parcel. The customer assumes full responsibility for all postal charges, return shipment costs, customs fees, and handling charges … How much duty tax do I have to pay?