What do I do if I need to receive the order by a specific date?

  • We only guarantee delivery date for express shipping method. Customers order with standard shipping will not be guaranteed urgent delivery.
  • Unless the customer receives a confirmation of the guaranteed delivery date via email/DM, we will not promise to deliver according to the target date note in the special note section. Please send us an email/DM to confirm whether the target shipping date is possible. No refund will be accepted if the customer fails to inform us prior to the purchase.
  • Please note that these dates do not include dates a package is held requiring a signature for delivery or duty fee; it is the buyer’s responsibility to be there or arrange to have an authorised agent signature, and pay the duty fee in a timely manner. Please check your email constantly to avoid missing important notices from the courier.
  • Promise delivery dates may be varied with the customs checking progress.