- Damaged or defective items: an unboxing video is required. We cannot process the request without one.
- Wrongly delivered items: photos of the item received alongside your order confirmation.
- Made to measure items: measurements taken and photos showing the discrepancy from the confirmed specifications.
- Unfit items do not qualify for return (see below), so no documentation is needed for fit issues after delivery. If you want fit guidance before ordering, contact us at customerservice@fanciclub.com with your measurements.