- Customers are responsible for failed delivery attempts. We will not refund if you are unable to receive the item and did not give prior notice.
- Please do not return any item without our confirmation. We will not issue any refund or exchange under this circumstance.
- It is the customer’s responsibility to provide complete and correct shipping information (and documentation if needed). Orders with missing or incorrect information (address, contact number) will be delayed from the promised delivery time. This process is time consuming and may cause extreme delay, so please confirm all information is correct before placing your order. We do not take responsibility for late delivery caused by incorrect information, including refunding the order.