Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice.
Please do not return any items without our confirmation. We will not issue any refund or exchange under this circumstance.
The customer’s responsibility is to provide us with complete and correct shipping information (and documentation if needed). Orders with missing or incorrect information (address, contact number) will expect a delay from the promised delivery time. Please understand that this procedure is very time-consuming and might cause extreme delay; thus, please ensure you have all the correct information before confirming your order. We do not take responsibility for late delivery due to the reasons above, including refunding the order.